FAQ

faq


got questions? we've got answers.
  • WHAT ARE YOUR IN PERSON BUSINESS HOURS?

    M-F 9:00 AM-5:00 PM CST BY APPOINTMENT ONLY


    AVAILABLE BY PHONE/EMAIL AFTER HOURS 

    SALES@LEDCOOLLIGHTS.COM

  • WHERE ARE YOU LOCATED?

    USA

    1555 Ave S, Suite 107

    Grand Prairie, Tx, 75050


    CANADA

    78 Centennial Rd, Unit 11

    Orangeville, Ontario, L9W 1P9

  • DO YOU SELL TO THE PUBLIC?

    WE SELL DIRECT TO RESELLERS OF OUR PRODUCTS.


    PLEASE MAKE AN APPOINTMENT IF YOU WOULD LIKE TO STOP BY OUR SHOW ROOM BY GIVING US A CALL OR EMAILING US AT SALES@LEDCOOLLIGHTS.COM

  • WHAT TYPE OF PAYMENT METHODS DO YOU ACCEPT?

    ALL MAJOR CREDIT CARDS, CHECK, CASH AND WIRE/BANK TRANSFER.

  • IF I DON'T SEE THE ITEM I NEED ON YOUR WEBSITE, DOES THAT MEAN YOU DO NOT CARRY IT?

    WE HAVE SO MANY PRODUCTS THAT SOME MAY OR MAY NOT BE ON OUR SITE AS WE TRY TO STREAMLINE WITH OUR MOST ORDERED PRODUCTS. WITH THAT BEING SAID,  PLEASE SEND US AN EMAIL AT SALES@LEDCOOLLIGHTS.COM WITH A PHOTO AND OR LINK OF WHAT YOU ARE NEEDING AND WE WILL GET PRICING AND INFORMATION RIGHT OVER TO YOU. 

  • WHAT IS YOUR RETURN POLICY?

    OUR RETURN POLICY VARIES BASED ON EACH PRODUCT. PLEASE EMAIL US AT SALES@LEDCOOLLIGHTS.COM IF YOU HAVE A QUESTION ABOUT OUR RETURN POLICY ON A SPECIFIC PRODUCT. 

  • I HAVE AN INSTALLATION OUTSIDE OF TEXAS - DO YOU SERVICE OTHER STATES?

    YES! WE DEFINITELY DO. OUR ON-SITE INSTALLATION TEAM IS WELL VERSED IN WORKING AT VARIOUS INSTALLATION SITES OUTSIDE OF TEXAS. OUR INSTALLATION TEAM CAN WORK ANYWHERE THEY ARE NEEDED.

  • WHAT IS YOUR STANDARD TURN AROUND TIME?

    IF THE PRODUCT YOU ARE NEEDING IS IN STOCK, WE CAN SHIP TYPICALLY SAME DAY OR NEXT DAY. 


    FOR PRE-CUTS, DEPENDING ON THE SCOPE WILL TAKE ANYWHERE FROM 1-3 BUSINESS DAYS TO COMPLETE. WE WILL LET YOU KNOW IF IT WILL TAKE US LONGER TO COMPLETE. 


    FOR CUSTOM ORDERS OR ITEMS NOT IN STOCK - PLEASE ALLOW FOR 14-16 BUSINESS DAYS FOR ITEMS TO ARRIVE. WE WILL LET YOU KNOW YOUR ARRIVAL DATE BASED ON SCOPE ONCE YOUR ORDER HAS BEEN PLACED.


    WE WILL PROVIDE TRACKING INFORMATION FOR ALL ORDERS UPON REQUEST. 

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